Frequently asked questions

From our suppliers' warehouses in Europe (usually Germany or Poland). That's why delivery is fast and there are no customs fees.

Usually 5–10 working days. Each product page shows the estimated dates for an order placed today.

Nothing: shipping is free on every order.

With PayPal, credit or debit card, Google Pay. Payment is handled by PayPal: we never see your card details.

Yes, you have 14 days from delivery to withdraw without giving a reason. The steps are on the Returns page.

You get an email with the tracking number as soon as it ships. If you can't find it, write to us with your order number.